Tel: +44 (0)1462 674000

New Generation Ski School Online Booking

New Generation Booking Form - Terms & Conditions

NEW GENERATION GENERAL TERMS AND CONDITIONS
Applicable for all bookings made after the 1st May 2016

Please read these terms and conditions before making a booking. By making a booking with us you agree to the terms and conditions listed below. Please refer to our brochure or website for a description of the products referred to in these terms and conditions. If anything in these terms and conditions is not clear, or you would like to discuss them, please do give us a call and we would be happy to talk you through them.

All prices quoted by us and paid for by you are for instruction only. You must arrange and pay for separately all other potential costs connected with the lesson, for example any equipment hire, lift passes, accommodation and insurance.

General Terms

If we believe that incorrect information has been provided regarding the age or level of a child or adult, and we do not have space to move them to an appropriate lesson, we reserve the right to exclude them from the lesson without offering a refund.

Please make sure that you check our website, with your tour operator, or with us in the office, where you need to meet your instructor for the lesson. It is up to you to make sure that you are in the right place at the right time for the lesson and any delays to the start time can unfortunately not be refunded or made up at the end of the lesson. Although we would like to be able to control the weather, we cannot be held responsible for things outside our control, such as bad weather, piste or lift closure. If we are unable to provide our services due to something outside of our control we will not give a refund, but we are happy to provide a letter for your insurance company.

Skiing and snowboarding are hazardous activities and you undertake them at your own risk. Full skiing insurance is strongly advised, as we cannot be held responsible for any injury, losses or accidents which occur during your lesson. The instructors will choose the appropriate terrain for the level of skiers or boarders in their lessons. This may or may not be between the piste markers or off piste if appropriate.

In some lessons and clinics your instructor might include some off piste skiing away from the piste markers. Please ensure that you have adequate insurance to ski off piste. In some off piste-specific sessions you will be required to wear avalanche safety equipment. If you don't have any we can advise you where you can hire it. New Generation reserves the right to remove clients from these sessions if appropriate safety equipment is not used by the client.

We are always sorry if you cannot make the lessons that you have booked; but if you do not attend the lesson on the day we cannot give a refund for the missed lesson or reschedule. We are happy to provide a letter for your insurance company in this instance.

Payment in full is required at the time of booking (unless otherwise arranged). In the event of cancellation by you for whatever reason, reimbursement will be calculated as follows: more than 28 days: refunded 70% of lesson price; 11 - 27 days: refunded 50% of lesson price; 10 days or less: no refund.

If for any reason you are not happy with the lesson or service provided please let us know at the earliest opportunity to enable us to deal with your feedback effectively.

Age requirements for our lessons

Lesson Type

Group/lesson

Age requirement

Children's Groups

Whippersnappers

4-5yrs

Young Arrows

5-7yrs

Wallabies/Arrows/Bombers

6-12yrs

Rockets

8-13yrs

New Gen Freeride

10-13yrs

Private Lessons

Private lessons (ski or board)

3yrs+

Adult Ski Groups

Adult group lessons

13yrs+

Clinics and Developer Sessions

16yrs+

Snowboarding Groups

Snowboarding Groups/Clinics/Developer Sessions

10yrs+

New Generation reserve the right to remove clients from their groups at the start of the lessons if it is clear within reasonable understanding that the person does not meet the age restrictions stipulated above, and if applicable parents /guardian of the child cannot provide proof of age.

Level

We are always happy to talk through your ski or snowboard level to find the lesson that is right for you, and a full description of each lesson type and level is available on our website. It is your responsibility to make sure that you book yourself and the others in your party into the correct level and lesson type. Where we think it is necessary to ensure that you will get the most out of your lesson we may have to move you to a different level or lesson.

Group lessons (Children and Adult, Ski and Snowboard)

We need a minimum of 2 people per lesson to run our 5 or 6 day groups (and 3 day groups in resorts where these operate). With 6 day groups Sunday Sessions will run for 1hr with 1 person and 2hrs with 2 or more people. If you are the only person who has booked on you will be notified, by telephone or by email, no later than the Friday before the week in which the lesson is due to take place. If you are booking by telephone we will usually inform you that you are the first person booking into the relevant lesson at the time of booking (This is also visible online when you make a booking). We sell a number of our lessons in-resort but if you are still the only person in the group by the time it is due to take place you will be offered a refund or an exchange for a private lesson. The group will unfortunately not run with only 1 person. Although we will always do our best to ensure the lessons run at your selected time slot we may in certain circumstances have to change the lesson start time. For example: If we are running a group of the same level at 9:15 and 11:30 and one of those groups had 2 people or less in we would combine them. We will let you know by telephone if this happens.

We only accept 8 people into a group when we are taking the bookings (or only 6 children in our Whippersnappers group). At the start of group lessons we check your skiing or snowboarding levels. If necessary we may move people around so everyone is in the right group to ensure smooth running of the lessons. Accordingly, we may have to alter group sizes; this may mean that groups sometimes go to 9 (or 7 with Whippersnappers).

Adult groups and Whippersnappers (kids) run for 2hrs each day (except at Christmas or New Year, or in Verbier and Villars all season, when/where they run for 3hrs a day). All other children's lessons run for 4.5hrs each day apart from Sunday (excl. Serre Chevalier where lessons will run for 2hrs a day, Les Arcs where lessons will run for 4.25hrs a day and Verbier/Villars where lessons will run for 3hrs each day). In some resorts there is the option to upgrade to full day lessons on one/two days of the week as part of the "Ride Tribe". This will include lunch and is charged at an additional cost. Outside of normal peak weeks (Christmas, New Year, Easter and Half Term) we may set up 2hr children's groups if there is demand. In this instance we will require a minimum of 3 or 4 children for each group. The number of children is subject to the discretion of the appropriate resort manager and the reservations manager.

Clinics

Our Afternoon Clinics are guaranteed to run with only 1 person booked in. We only accept a maximum of 6 people to be booked into one clinic. If necessary to facilitate swapping people between the different clinic levels this number may go up to 7. You will always be informed at the time of booking how many people have already booked so that you will know the minimum length of time that your clinic will run. The exact length of time that the clinic runs for will be confirmed by the Instructor at the start of the clinic.

Data usage

We take your email address at the time of booking in order to email you a confirmation of your booking, containing the details of your booking as well as a link to the meeting point in your resort. We will also use any email addresses supplied at time of booking to add to our mailing list and send you our New Generation monthly newsletter. If you do not wish to be added to our mailing list please say so at the point of booking. Alternatively you can opt-out of receiving email communications from us. All our email communications contain an opt-out link. We will not supply your email address, or any other personal details to third parties or suppliers.

Photography

During your lessons New Generation may take photos of clients and children under the age of 18 skiing and boarding. Our instructors also use photography and videos in order to give feedback and instruction. If you do not wish us to take or use imagery or footage of you for marketing purposes please say so at the time. We may take pictures and videos of our children's groups during the lessons and also at the certificate presentation at the end of the week. These pictures will be put on our website gallery for you to view at the end of the week. You will be given the opportunity to opt out when signing them in at the start of the week. Please do let us know if you do not wish photography or footage of your children to be used in this way.

New Generation Ski School Online Booking

Registration in England No.3602777.

Registered Office: 1st Floor Roxburghe House, 273 - 287 Regent Street, London, W1B 2HA
© Copyright New Generation 2017.
Terms and conditions